We offer flexible rental durations ranging from 2 to 10 days, depending on your needs. You can select the duration that best suits your event schedule during the checkout process.

At DWM, we offer a range of sizes from Small (S) to Extra Large (XL) to accommodate various body types. You can easily select your preferred size during the ordering process and refer to our size chart for guidance. For those who require custom fitting, we provide the option to enter specific measurements for the chest, waist, and hip size. Additionally, once your order is placed, our dedicated team will reach out to you to confirm whether you prefer a custom size or a regular size. We understand the importance of a perfect fit, and our goal is to ensure that every customer looks and feels their best in our outfits.

We understand that accidents happen. A refundable security deposit is charged at checkout to cover any potential damages. If the outfit sustains damage beyond normal wear and tear, the cost of repairs or replacement will be deducted from the security deposit. However, minor damages such as small stains or loose threads are usually covered by the rental fee.

We strive to accommodate our customers needs to the best of our ability. If you need to cancel or modify your order, please contact our customer service team as soon as possible. Cancellations or modifications may be subject to our cancellation policy.

For Order cancellation or Modification 

Call us at 18002039981 ( 10.30 Am to 08.30 Pm ) ( Monday to Saturday ) 

WhatsApp us on 7722039981 ( 08.00 Am to 11.00 Pm ) ( All Days ) 

Mail us on customercare@dwm.ind.in

Please read  the T&C mentioned below for Refunds and Cancellation

• Cancel within 24 hours of placing your order to receive a credit note for 100% of the Rental Fee.

• If an order is canceled 30 or more days before the rental date, a full refund will be issued to the original payment method.

• If an order is canceled 11 to 29 days before the rental date, 85% of the rental amount will be refunded to the original payment method.

• If an order is canceled 10 days before the rental date, 50% of the rental amount will be refunded to the original payment method.

• No refund will be provided for orders canceled 7 days or less before the rental 

Returning your rental outfit is a breeze. Simply pack the garment in the provided return box, and our delivery person will come to collect it. They will inspect the dress to ensure it's in good condition, and once verified, the return process is complete. Its as easy as that!

Yes, we offer alterations and customization services to ensure the perfect fit for your outfit. During the ordering process, you have the option to enter specific measurements such as the chest, waist, and hip size for custom fitting. Alternatively, if you prefer, you can select any size from Small (S) to Extra Large (XL) when placing the order. Rest assured, our dedicated team member will contact you after your order is placed to confirm the measurements and ensure that your outfit fits you perfectly.

At present, we operate exclusively online and do not have a physical store. However, our online platform is designed to provide you with a seamless and convenient shopping experience. You can browse our extensive collection, select your desired outfits, and complete your purchase from the comfort of your home. Our customer service team is available to assist you with any inquiries or concerns you may have, ensuring that you receive the same level of personalized attention and assistance as you would in a physical store.

We handle both the delivery and return of your outfit anywhere in India. Our logistics team ensures that your outfit is safely delivered to your doorstep before your event, and after your rental period ends, they will arrange for its return. You can rest assured that we have got you covered from start to finish, making the rental process convenient and hassle-free for you.

If your order is delivered beyond the selected date, we sincerely apologize for any inconvenience caused. Please contact our customer support team immediately at 18002039981 or mail us at customercare@dwm.ind.in to notify us of the delay. We will promptly investigate the issue and work to resolve it as efficiently as possible. Rest assured, we understand the importance of timely deliveries, and if the delay is due to our error, we will issue a full refund for any inconvenience caused. Your satisfaction is our top priority, and we appreciate your understanding in such situations.

Simply reach out to us via email at customercare@dwm.ind.in or call us at 18002039981. Our team will be happy to assist you in organizing a rental extension at a nominal price. Your satisfaction is our priority, and we're here to accommodate your needs to ensure your experience with us is seamless and enjoyable.

While we primarily operate as a rental platform, we recognize that you may develop a strong attachment to an item and wish to purchase it. If you're interested in buying an item from our collection, please send an email to customercare@dwm.ind.in or call us at 18002039981. Our team will promptly respond and let you know if the item is available for sale. Your satisfaction is important to us, and we're happy to assist you in acquiring items that you love.

We understand that accidents can happen, which is why we charge a security deposit to cover any potential accidental damage to the outfit. Upon returning the outfit in its original condition, the deposit is refunded to you after undergoing a thorough quality check. Your satisfaction is important to us, and we strive to ensure a smooth and seamless rental experience from start to finish.

We kindly request that you care for your rental outfit as if it were your own. While minor damages such as a ripped seam can often be repaired easily, there may be instances where the outfit sustains damage beyond repair. In such cases, we reserve the right to assess each situation individually and conduct a thorough investigation of the damages. We will then inform you of the next steps and any associated charges accordingly. Your understanding and cooperation are greatly appreciated as we strive to maintain the quality and integrity of our rental inventory.

Each outfit undergoes a meticulous cleaning process after rental, which includes professional dry cleaning and steaming. This ensures that every garment is thoroughly sanitized and ready for the next customer to wear with confidence.

In the event of rare circumstances where you are dissatisfied with your outfit, we provide rental credit note refunds for unworn items. You can claim your rental credits after returning the unworn outfit. To initiate the return process, please notify us within 24 hours of receiving the outfit so that we can promptly arrange for its pickup.